Menu

Mission Statement

Discount Pool & Spas, LLC was established in 1993 in Alamogordo, New Mexico. We opened our second store in Las Cruces, New Mexico in 2000.  Since 2000 we have been a Watkins Dealer and Warranty Service Center in good standing.

Our product line includes: The complete line of Watkins Manufacturing, Bioguard products, and Doughboy Pools.

WHAT IS OUR MISSION?
Our mission is to provide EXCELLENCE IN CUSTOMER SERVICE. We will achieve our mission by listening to our customers, being responsive to their needs, and providing them with a level of service exceeding their expectations. We will strive for perfection in all that we do.

At Discount Pool & Spas we understand that we are in the service business, and that our ability to provide excellence in customer service is a direct result of the level of training and the desire of each employee to go the extra mile for our customers. Our goal is for each employee, regardless of position within the organization, to use their own judgment and act as owners of the company when it comes to taking care of customers. No company rule or policy is more important than taking care of our customers.

We Are Consumer-Friendly

  • 15 years of satisfied customers - we've been the leader in Southern New Mexico since 1993.
  • Our user-friendly Web site is filled with everything you need to know about buying a hot tub.
  • 47% of our business is a direct result of referrals from happy customers.
  • We've sold over 1,500 HotSpring spas throughout New Mexico.
  • We offer several financing options to fit your budget and your needs.
  • Our sales staff is knowledgeable, friendly, low pressure, and receives constant training to maintain unparalleled product knowledge.

Consumers Digest

  • Consumers' Digest has named HotSpring spas as Best Buy:
    • The Aria - 2006
    • The Vanguard 2004
    • Bengal - 1998
    • The Classic - 1995
    • The Sovereign - 1992

We Guarantee Exceptional Deliveries

  • Free on-site inspections available prior to delivery.
  • Free installation to your prepared site. We put it where you want it.
  • Our Delivery Promise: Your spa is leveled, filled and demonstrated by our delivery team. Complete water maintenance and spa orientation is given.
  • Free water care starter kit with every spa we deliver.
  • Remote location shipping specialists
  • Extensive referral base for subcontractors - electricians, contractors, and decking specialists, all local and reliable

We Provide After-The-Sale, Dependable Service

  • We perform all our own service and we service what we sell.
  • Our technicians are factory certified for the highest in quality and performance
  • We make house calls for all remotely located spas - no need to send parts or components for repair.
  • All supplies available for complete water care.