As far as component warranties are concerned, Hot Spring spas established the industry standard of 5 years back in 1989. It's withstood the test of time, and our warranty remains comprehensive and straightforward. As you'll see, we are proud to disclose its full detail because there is no fine print to hide. It's our pledge of quality to you.
Watkins Manufacturing Corporation ("Watkins") warrants to the original consumer purchaser ("you") the following about your new Hot Spring® portable spa, when purchased from an authorized dealer/service provider ("dealer").
Watkins warrants the Endurol® and acrylic surface material of the Hot Spring portable spa to be free from defects in materials and workmanship for seven years. Additionally, the Endurol or acrylic surface material is structurally warranted not to leak for seven years. The Endurol and acrylic surface material is nonpermeable and will not absorb odors, bacteria or pollutants.
Watkins warrants the Hot Spring spa against leaks caused by defects in manufacturing and workmanship for five years. This warranty specifically covers leaks from the wall fittings, jet fittings, internal plumbing, internal glue joints, drains, hoses, and all bonded parts.
Watkins warrants the electrical components, pump(s), Moto-Massage® jets, air valves, levers, bezels and other Hot Spring spa components against defects in materials and workmanship for five years. Some parts, most of which can be changed out without the use of tools, such as filter cartridges, filter lid, spa pillows, and coverlocks, are not included in this warranty, but are warranted to be free from defects in materials and workmanship at the time of delivery. Spa covers and other spa accessories are specifically excluded from this warranty, although they may be covered by other warranties. Please check with your Hot Spring dealer for details.
Watkins unconditionally warrants the No-Fault heater to be free from defects in materials and workmanship for five years. This warranty defines unconditional, with the exclusion of commercial or industrial use, and improper installation, as warranty coverage without exception provided that the component has failed to operate properly within the spa's system.
Watkins warrants the Everwood cabinet material to be free from defects in materials and workmanship for five years. This warranty specifically covers the cabinet's structural integrity (exclusive of surface stain), including the material and assembly.
The Everwood cosmetic finish is warranted to be free from defects in materials and workmanship at the time of initial delivery. Fading and weathering of the surface will occur naturally over time, and are not defects. To restore the appearance of the Everwood cabinet, refer to the spaOwner's Manual for proper care and maintenance instructions.
Watkins warrants the factory installed Aria™ spa AM-FM/CD stereo, speakers, amplifier and sub-woofer as well as the LED light assemblies, which consists of all lights within the spa, including the main light and lighting of any water feature, to be free from defects in materials and workmanship for one year.
Watkins warrants the cosmetic trim (tile) to be free from defects in materials and workmanship for one year.
The following applies to all of the warranties listed above:
This warranty extends only to the original consumer purchaser of the Hot Spring spa when purchased and originally installed within the boundaries of the United States. This warranty begins on your delivery date of the spa. This warranty terminates upon any transfer of ownership, or if the spa is installed or relocated outside the boundaries of the United States by the original consumer purchaser prior to the expiration of the warranty period.
To make a claim under this warranty, contact your dealer. In the event you are unable to obtain service from the dealer, please contact Watkins Manufacturing Corporation, 1280 Park Center Drive, Vista, California, 92081, Attn: Customer Service Department (800) 999-4688 or via email. You must give Watkins and/or your dealer written notice of any warranty claim, along with a copy of your original purchase receipt indicating the date of the purchase, within ten (10) days of the time you discover the claim. Watkins reserves the right to inspect the malfunction or defect on location.
Watkins or its Authorized Service Agent will repair any defects covered by this warranty. Except as described herein, you will not be charged for parts, labor or the freight costs for parts necessary to repair the spa for defects covered by this warranty. In some cases, the servicing dealer may charge you a reasonable repairperson travel/service charge that is not covered by this warranty. Please contact the dealer for information regarding any such charges.
Except as described above, this warranty does not cover defects or damage due to normal wear and tear, improper installation, alteration without Watkins' prior written consent, accident, acts of God, misuse, abuse, commercial or industrial use, use of an accessory not approved by Watkins, failure to follow Watkins' Pre-Delivery Instructions or Owner's Manual, or repairs made or attempted by anyone other than an authorized representative of Watkins. Alteration includes, but is not limited to, any component or plumbing change, or electrical conversion. Contact your dealer for a list of manufacturer approved accessories.
TO THE EXTENT PERMITTED BY LAW, WATKINS SHALL NOT BE LIABLE FOR LOSS OF USE OF THE SPA OR OTHER INCIDENTAL OR CONSEQUENTIAL COSTS, EXPENSES, OR DAMAGES, INCLUDING BUT NOT LIMITED TO THE REMOVAL OF ANY DECK OR CUSTOM FIXTURE OR ANY COST TO REMOVE OR REINSTALL THE SPA, IF NEEDED. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you. ANY IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THE APPLICABLE WARRANTY STATED ABOVE. Some states do not allow limitations on how long an implied warranty may last, so the above limitations may not apply to you.
This warranty gives you specific legal rights, and you may have other rights which vary from state to state.
© 2007 Watkins Manufacturing Corporation. Specifications, colors, and surface materials subject to change without notice. Not all features are available on all products. Printed in USA. Hot Spring, Built for a lifetime of relaxation, Aria, Vista, Grandee, Envoy, Vanguard, Sovereign, Prodigy, Jetsetter, AutoFresh, BellaFontana, Clarion, Classic, Comfort Control, DeTECHtive, Endurol, Energy Smart, EverFresh, Everwood, FootWell, FreshStart, FreshWater, FreshWaterAg+, HydroOptics, HydroStream, IQ 2020, Jet-Cluster, JetStream, Luminescence, Moto-Massage, Necessories, No-Fault, Nobody Backs You Better, Precision, Quartet, Relax and Let Your Spa Take Care of Itself, SilentFlo 5000, SilentRunning, SmartJet, Soothing Seven, Soothing Stream, SpAudio, Spring, Tri-X and Wavemaster are trademarks of Watkins Manufacturing Corporation. Delta is a registered trademark of Masco Corporation of Indiana. KraftMaid is a registered trademark of KraftMaid Cabinetry, Inc. Behr is a registered trademark of Behr Process Corporation. The BEST BUY Seal is a registered trademark of Consumers Digest Communications, LLC, used under license. LiveSafer is a trademark of NSF International. All 230v models must be installed by a licensed electrician in accordance with local codes. US Patent #4,523,340; #4,716,604; #4,920,588; #5,647,736; #5,742,953; #5,810,257; #5,810,262; #5,819,332; #5,924,850; #5,943,711; #6,195,811; #6,381,766B1; #6,435,691; #6,516,070; #6,551,263; #6,556,684; #7,162,752; and D-387,869; D-405,186; D-407,805; D-446,309; D-446,310; D-449,281; D-463,028 S; D492,936; D517,697; D518,896; D527,828; D531,729, D531,731and other patents pending.